Refund Policy

Your card is charged at the moment of registration.

You should always receive a confirmation e-mail shortly after making a purchase online. This will help you manage your booking and, if needed, cancel the reservation. If the message does not arrive, check your Spam folders. If the message is still not found, kindly let us know so we can take steps to correct a possible problem.

ALL TRANSACTIONS: There is 5% cancellation fee (a minimum $5.00) an all refunds if allowed below.

TOURNAMENTS: Refunds are available if cancelled at least 5 days in advance, less $5 cancellation fee.

If you cancel your participation at least 2 days in advance (by Thursday night of the tournament week) you can apply your tournament fee to any other future tournaments posted on website. We allow to substitute players if space is open.

For cancellations later than 2 days in advance there are no credits or refund. We will allow substitutes by Friday night before the tournament if space is open. No substitutes allowed if tournament is full.

CAMPS: Cancellation fee $25. No refunds, if cancelled less than 3 business days before each camp. The Camp registration can be transferred to another camp.

CLASSES: Cancellation fee of 10% of the total amount.

No refunds for a class if cancelled less than 1 business day before the class.

Class attendance dates can be rescheduled to other dates, by email, in writing.

A 5-class ticket has to be used within 8 weeks from the time of purchase.

If no classes were attended after initial purchase, customer can use the credit for another event or class within 6 months.

No refunds are available after 6 months.

HP CLASSES: No refunds for any class after the start of the session.

AFTER-SCHOOL CLUBS: No refund after sessions have started.

LATE FEES FOR PAYMENTS: All fees have to be paid by the first day of the event. $25 late payment fee might be applied.