Refund Policy

Your card is charged at the moment of registration.
You should always receive a confirmation e-mail shortly after making a purchase online. This will help you manage your booking and, if needed, cancel the reservation. If the message does not arrive, check your Spam folders. If the message is still not found, kindly let us know, so we can take steps to correct a possible problem.

All Transactions

There is a 5% cancellation fee (minimum $5) unless otherwise noted.

Friday Quads Refunds

At least 2 days in advance: If you cancel your participation at least 2 days in advance (by Thursday night of the tournament week) you can apply your registration fee to any other future Friday Quads posted on www.chessplayer.com website. We do allow substituting players if space is open.

Later than 2 days in advance: There are no credits or refunds. We will allow substitutes by Friday night before the tournament if space is open. No substitutes are allowed if the tournament is full.

Camp Refunds

5% fee for cancellation 10 days in advance, 10% cancellation fee thereafter.

No refunds after the first day of camp. However, your camp registration can be transferred to another camp that has space.

Class Refunds

Cancellation fee of 10% (minimum $5) of the total amount.
No refunds for a class if canceled less than 1 business day before the class.
Class attendance dates can be rescheduled to other dates, by email, or in writing.
If no classes were attended after the initial purchase, the customer can use the credit for another event or class within 6 months.
No refunds are available after 6 months.

After-School Clubs Refunds

Cancellation fee of 10% of the total amount. No refund after the second session.

Late Fees

All registrations must be paid by the first day of the event. A $25 late payment fee might be applied.